Communication you can plan around
A weekly report by email, minutes within 24 hours of every meeting, an updated detailed plan every two weeks, and reviews at each milestone.
Weekly report
Minutes in 24 h
Milestone reviews
PRODUCT & SERVICE · 05
One plan, one contact, no surprises
Our PMP-certified project managers run CRM and IT projects with CMMI-DEV Level 3 processes: clear scope, signed milestones, regular reports, controlled change and SLA-backed support after go-live.
94%
on-time delivery
98%
SLA attainment
96%
customer satisfaction
85%
renewal and repeat business
01 — HOW WE RUN A PROJECT
Clear plans, visible progress
The right people at each stage
A Changyun PM and business analyst on every project. Your PM, key users, admin and integration owner join the stages where they are needed, and sign off where it matters.
PM
BA
Key users
Milestones you sign
Requirements document, solution design, UAT scripts and UAT report, user manual, go-live report and a maintenance log. The solution, UAT report and go-live report are signed by both PMs.
Solution design
UAT report
Go-live report
A method that fits the project
CMMI-DEV Level 3 processes; waterfall, agile or a mix of both; PMP and PMP-ACP certified project managers.
CMMI-DEV L3
Waterfall + agile
PMP
02 — CHANGE CONTROL
Changes are welcome. Surprises are not.
Once requirements and design are signed off, anything beyond them is a change. Every request is analysed and reviewed with you, and together we decide whether to take it on. Small ones are absorbed into the plan, with your confirmation if dates move; bigger ones are agreed in scope and cost before any work starts.
03 — RISKS WE PLAN FOR
What usually goes wrong, and how we prevent it
A tight timeline
Agile and parallel work streams, people who can cover more than one role, and clear hand-offs between specialists.
Resistance to change
Visible support from your leadership, early communication about why the project matters, and key users heard throughout.
Scope that keeps growing
Delivery in phases, agreed principles before kickoff, and change requests weighed against time, cost and value.
Moving historical data
Migration starts early, after we understand your current processes and data model, with a plan for large volumes.
04 — AFTER GO-LIVE
Three levels of support, with response times in writing
Tell us by phone, email or your project WeChat group; the right level picks it up.
L124 x 7 on call
Changyun L1 + your IT
Collect issues on site, monitor the system daily
L224 x 7 on call
Changyun consultants
Analyse and locate problems, put workarounds in place, back up and restore, test and deploy
L38 x 5, 24 x 7 for critical issues
Changyun architects and developers
Analyse complex problems, design the fix, repair defects, build patches
| PRIORITY | RESPOND | RESOLVE |
|---|---|---|
| CriticalSystem down | ≤ 0.5 h | ≤ 4 h |
| HighSerious impact on operations, urgent business events, or many users across departments | ≤ 1 h | ≤ 8 h |
| MediumSlower or impaired, but still working; a small group of 5 to 10 users | ≤ 2 h | ≤ 24 h |
| LowOther non-functional issues; fewer than 5 users | ≤ 4 h | ≤ 48 h |
Where a third-party vendor is involved, their committed response and fix times apply.
READY TO TALK?
Tell us what you need. We'll get back to you as soon as possible.
Share your goals, timeline or task list, and our team will take it from there.