One platform for every region
China and overseas teams on one Salesforce org, in their own language, currency and time zone, with shared definitions.
Multi-language
Multi-currency
INDUSTRIES · TRADE & EXPORT
One CRM for teams that sell across borders
For Chinese manufacturers selling worldwide and global companies selling into China: one Salesforce platform for every region, field sales in WeChat or the Salesforce app, orders flowing to SAP, and customer data handled under China's cross-border data rules.
01 — WHAT WE DO
Built for companies that sell abroad
Field sales anywhere
Reps log visits and follow opportunities in a WeChat mini-program or the Salesforce app, at home or abroad.
Mini-program
Mobile
Orders that reach the ERP
Orders reviewed across departments in Salesforce, then passed to SAP or your ERP for shipping.
Order review
SAP
After-sales for global customers
Service Cloud for complaints, RMA, failure analysis, credit notes and invoices, with SLA alerts.
Service Cloud
SLA
Cross-border data, handled
Design for China's data rules: the global edition with field encryption, or Salesforce on Alibaba Cloud.
Encryption
Data localization
A team that speaks your language
English-speaking consultants with years of overseas delivery for multinational clients.
English
Overseas delivery
02 — CROSS-BORDER DATA
Customer data that may leave China
Some customer data falls under China's cross-border data rules. We help you work out what applies, then design for it. Both encryption options below are running in real projects.
Encryption service in China
Sensitive fields are encrypted by a service hosted in China (AES-256) before they are stored in Salesforce; users see plain text only through a secure component.
good
- Keys and decryption stay in China
- Fields and objects set in a mapping table
trade-off
- Each call goes out to the service, so it is slower
Encryption inside Salesforce
The same AES-256 encryption runs as shared methods inside Salesforce, configured per object and field.
good
- Fast: no external calls
- No extra system to run
trade-off
- Keys live in Salesforce, so it is less isolated than option 1
or keep it all in China
Salesforce on Alibaba Cloud
Run the org in China and keep data local. We moved HOMAG’s 15-year org there with zero business interruption.
Read the HOMAG story03 — CLIENT STORIES
Projects for companies that sell worldwide
Client names are withheld; ask us for references.
A global solar module maker
SOLAR PV · CUSTOMERS IN 170+ COUNTRIES
After-sales complaints, run on Service Cloud
6
complaint business lines in one process
100%
of cases handled online
- Module repair, RMA replacement, failure-analysis returns, credit-note compensation, invoices and replenishment in one Service Cloud process
- Cases picked first in, first out; email templates, knowledge suggestions, approvals and settlement reports
- SLA alerts and satisfaction surveys built in, so every case can be traced
Service Cloud
SLA
Knowledge
A solar manufacturer with 14,000+ staff
SOLAR PV · 100+ COUNTRIES
Order review and SAP, in one CRM
- Orders reviewed in Salesforce, with every department's sign-off visible in one place
- After-sales orders linked to the original sales orders
- Order data passed to SAP for shipping; single sign-on and two-factor login for users
Sales Cloud
SAP integration
SSO
A consumer-products group in Hong Kong and Jiangsu
CONSUMER PRODUCTS · OVERSEAS SALES
Salesforce plus a WeChat mini-program
- Sales teams, overseas sales included, log visits, check in and follow opportunities in a WeChat mini-program linked to Salesforce
- A custom app for the factory team, on MySQL, Redis and a CDN, synced through our Salesforce connector
- Not every user needs a Salesforce licence, which keeps running costs down
- Power BI for charts and analysis
Sales Cloud
Mini-program
Custom app
READY TO TALK?
Tell us what you need. We'll get back to you as soon as possible.
Share your goals, timeline or task list, and our team will take it from there.